Shipping policy

1. Scope

This Shipping & Delivery Policy applies to purchases made from Nira by Origin through our official website or any other sales channel that expressly incorporates this Policy.

By placing an order, you agree to the terms described below.

2. Order confirmation and processing

An order is considered confirmed only after:

  • The order has been successfully placed;

  • Payment has been received or authorised;

  • Any measurements, customisation details or customer approvals required for the order have been received; and

  • We have accepted the order and sent an order confirmation.

An automated payment acknowledgement does not by itself constitute final acceptance of an order. We may contact you if additional information is required before processing begins.

Processing and dispatch estimates are calculated from the date of order confirmation or, for customised products, from the date on which all required measurements, specifications and approvals are received.

3. Dispatch timelines

Ready-made products

Ready-made products are ordinarily dispatched within 2–5 business days after order confirmation.

Made-to-order products

Made-to-order products are ordinarily dispatched within 2–4 weeks after order confirmation and receipt of all required measurements, specifications or approvals.

A different production or dispatch period may be stated on an individual product page, during checkout or in your order confirmation. Where a product-specific timeline is provided, that timeline will apply.

Business days exclude Sundays, public holidays and other days on which our operations or relevant delivery services are closed.

4. Production and dispatch estimates

All stated timelines are estimates and not guaranteed delivery dates. Made-to-order garments and sarees may require additional time because of:

  • Hand-finishing, embroidery or artisanal work;

  • Fabric or material availability;

  • Custom measurements or design approvals;

  • Quality-control requirements;

  • Seasonal demand;

  • Public holidays, transport disruptions or other events beyond our reasonable control.

If a material delay occurs before dispatch, we will make reasonable efforts to notify you using the contact information provided with the order.

5. Shipping charges

Standard shipping is generally free.

Shipping charges may nevertheless apply to certain products, delivery methods, remote or special-service locations, or international destinations. Any applicable charge will be disclosed on the product page, during checkout, before or after the order is confirmed.

6. Delivery time after dispatch

The dispatch timelines above do not include the carrier’s transit time.

Actual delivery time after dispatch depends on the destination, courier availability, weather, local restrictions and other logistical conditions. Any delivery estimate shown at checkout or provided by the carrier is indicative only.

Where tracking is available, tracking details will be sent to the email address or mobile number provided with the order. Tracking information may take some time to update after a parcel is handed to the carrier.

7. Delivery locations

We deliver only to locations made available during checkout or otherwise confirmed by us.

Certain postal codes may be unserviceable or may require additional time or charges. If we cannot deliver to the address provided, we may contact you for an alternative address or cancel the affected order and issue the applicable refund.

International delivery, where offered, may be subject to customs duties, taxes, import restrictions and clearance requirements in the destination country. Unless expressly stated otherwise, these costs and obligations are the customer’s responsibility.

8. Accurate delivery information

You are responsible for providing a complete and accurate:

  • Recipient name;

  • Delivery address;

  • Postal code;

  • Mobile number; and

  • Any delivery instructions reasonably required by the courier.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing or dispatch has begun.

We are not responsible for a failed or delayed delivery caused by incorrect, incomplete or outdated information supplied by the customer. If a parcel is returned to us for that reason, re-dispatch may be subject to availability and payment of the additional shipping cost.

9. Delivery attempts and returned parcels

The courier may contact you or make more than one delivery attempt. Please respond to delivery communications promptly.

If a parcel is returned because the recipient was unavailable, refused delivery or failed to respond to the courier, we will contact you to discuss the available options. Any re-shipping charge will be communicated in advance.

A parcel returned to us does not automatically qualify for cancellation or refund, particularly where the product is made to order or the delivery failure resulted from information or circumstances attributable to the customer. Mandatory rights under applicable law remain unaffected.

10. Delays outside our control

We will not be responsible for a delay or failure caused by circumstances beyond our reasonable control, including:

  • Severe weather or natural disasters;

  • Flood, fire, epidemic or pandemic;

  • Strikes, civil disturbances or government restrictions;

  • Courier or transportation network disruption;

  • Customs or border delays;

  • Internet, telecommunications or payment-system disruption;

  • War, terrorism or other force-majeure events.

This provision does not exclude liability that cannot lawfully be excluded or excuse a failure caused by our own negligence, wilful misconduct or breach of a mandatory legal obligation.

11. Damaged, tampered, lost or incorrect shipments

Please inspect the parcel when it is delivered. If the outer package appears materially damaged or tampered with, you may refuse delivery where reasonably possible and contact us immediately.

If an item is missing, damaged in transit, defective or different from what was ordered, please notify us within 48 hours of delivery, with:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the parcel, shipping label and product; and

  • An unboxing video, if available.

The 48-hour reporting period helps us investigate the shipment with the courier and does not limit any non-waivable rights available under applicable law.

Do not use, wash, alter, stitch, fall/pico-finish or otherwise modify a disputed product before we provide instructions.

12. Contact

For shipping or delivery assistance:

Email: origin.enquiries@gmail.com
Phone: +91 87148 23331

Please include your order number in all communications.